FREQUENTLY ASKED QUESTIONS
If you have a query please have a look below at our our frequently asked questions. If you still can't find what you're looking for head over to the 'contact' page where you can sent me your question in an email.
All orders are dispatched within 10 working days, during busy periods please allow up to 14 working days.
If you require your order urgently please don't worry just send me an email to firstname.lastname@example.org to see if it's possible.
Free Standard Delivery on all UK orders over £30
Standard Delivery - Second Class
Recorded delivery - First Class Signed For
Special Delivery - Tracked delivery by 1pm the Next Working Day (Mon- Thurs)
Please note**Stamped By The Coast is not responsible for any delay once dispatched. I can only advise customers of the timescales given by the Royal Mail**
EUROPE/INTERNATIONAL SHIPPING ORDERS
Standard European shipping ~ Standard Service (3-5 working days)
Standard international shipping ~ Standard Service (6-7 working days)
Please note**Stamped By The Coast is not responsible for any additional postage/ courier/overseas/overseas tax charge upon Delivery**
Returns and Cancellations
You are welcome to cancel or amend your order within 24 hours should your order not have been started. Please contact me here
Refunds and exchanges are accepted within 14 days if the item is unworn, undamaged and returned in the condition/packaging in which it was received. Earrings, personalised and commissioned pieces are non-returnable/non-refundable. Postage is not refunded.
However all items are hand stamped and I am only human and from time to time I may make a mistake – if this is the case please get in touch ASAP and I will rectify my mistake.
(PLEASE DOUBLE CHECK YOUR PERSONALISATION WHEN ORDERING)
Jewellery care and information
To keep your jewellery looking its best we recommend you follow the below points to help keep the sparkle and reduce tarnishing (which naturally happens to silver over time)
– Avoid wearing your jewellery while showering, bathing, swimming or in bed
– Do not spray perfumes or apply body lotions onto your jewellery
– If your silver jewellery does become slightly tarnished don't worry! this can easily be reversed by polishing your silver with a soft jewellery polishing cloth
Please take care when removing bangles, the easiest way to remove them is by sliding them off the smaller side of your wrist
Store all jewellery with care overnight, ideally in a jewellery box or somewhere similar.
You can purchase one off our Stamped By The Coast pro polishing pads here.
Difference in Jewellery
As all items are hand stamped there may be some differences in how deep each letter is stamped and they may not always follow a perfect line.
This is the beauty of hand stamped jewellery as each piece is lovingly made and unique (even if 2 people order exactly the same they will never be identical)